Jump to content
  • Checkout
  • Login
  • Get in touch


The e-commerce.

Help: the products displayed changing randomly


Recommended Posts



I wonder if someone ever experienced the same problem I'm having now.


I was editing products through the admin area by adding/removing texts in the product description field. I noticed that when I highlight a product on row X, the product is shown highlighted on row Y and so on. The order of the product listing kept changing randomly within the same category/subcategory.


This is very annoying and a waste of time and effort. It's very hard to identify the position of product C (for example) that you want to edit while product D (among others) keeps moving randomly and, as a result, is showing up dozens of times in different raws/positions.


I checked the website to see whether it was affected by this mess. Unfortunately, it was. A while ago I was browsing products under one of the subcategories. Things were normal on page# 1. But when I clicked on "2" to go to the next page, I found that two products I saw on page# 1 were displayed there and so on. When I went back to page# 1, I found a different group of products displayed. I find a different group of products displayed every time I "refresh" the page.


This means that the products are changing randomly and cannot be displayed in order while browsing which annoys any prospect customer.


Any help is appreciated.


Link to comment
Share on other sites

Well, I guess I got a clue!


I've discovered that products are showing up in the right order either with a category with no subcategories or with a category with only one line of subcategories. The problem arises when a category has sub-subcategories (a tree of subcategories) such as /Glassware/ Christmas Ornaments/ Crystal Xmas Ornaments (for example)


I've noticed that this is the only case that products go crazy and start moving randomly!


I guess I would move them a level up (unless anyone suggests otherwise)


Correct me if I'm wrong?

Link to comment
Share on other sites


This topic is now archived and is closed to further replies.

  • Create New...