signs Posted April 21, 2005 Share Posted April 21, 2005 I have had 3 sales in the last 2 days where the customers paid by paypal and I got no order email and there's no order info on the website. This has been happening sporadically since others have ordered using paypal and I get their info just fine. I have figured out that it's the ones who don't have paypal accounts who's orders are getting lost. If I just disable the "account optional" feature at paypal in my settings, will this fix it? I saw the thread about the Paypal IPN but it's way over my head to try and install...and otherwise the shop is working fine. I hate to mess something up trying to install a contrib when I am not sure how. Just wondered if anyone else had the problem being specific to customers who elect not to have a Paypal account. This is what Paypal says about the auto-return feature and new users who don't have an account: Note: If you have turned on Auto Return and have chosen to turn on PayPal Account Optional for new users, a new user will not be automatically directed back to your website, but will be given the option to return. I spoke on the phone with a customer who was using paypal to pay and walked her through returning to my site. I found out that she was presented with a button that said "return to merchant's website" but when she clicked it, she went to the index page of the catalog -- not to the page that would have sent me the order info email. She said she opted NOT to have a paypal account. Just wondering what kind of hassle it will seem to folks to be forced to have an account there? Any suggestions? Quote Link to comment Share on other sites More sharing options...
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