Guest Posted March 31, 2005 Share Posted March 31, 2005 Hi I have been searching the forums for the past couple of hours but there are not many post for the helpdesk!. I have looking at lots of the files in admin and catalog but cant find the correct file. When I update a help request and the customer is sent an e-mail, the e-mail contains a link which the customer can click on to go direct to the log in screen of the helpdesk, the links my customers are being sent are not correct. The link does not have the "catalog" in it, my site is in the catalog, so the link reads www.mysite.co.uk/helpdesk_status.php where I want it to read www.mysite.co.uk/catalog/helpdesk_status.php Any help would be greatly appreciated because I am still a newbie on a big learning curve! Link to comment Share on other sites More sharing options...
Guest Posted March 31, 2005 Share Posted March 31, 2005 up Link to comment Share on other sites More sharing options...
Guest Posted March 31, 2005 Share Posted March 31, 2005 up Link to comment Share on other sites More sharing options...
tobycatlin Posted March 31, 2005 Share Posted March 31, 2005 If this is related to a contrib you installed you might have more luck in the correct contrib forum. Run a search for it and there normally a thread monitored by the author I ain't got time to bleed Link to comment Share on other sites More sharing options...
lokksta Posted March 31, 2005 Share Posted March 31, 2005 Hi I have been searching the forums for the past couple of hours but there are not many post for the helpdesk!.I have looking at lots of the files in admin and catalog but cant find the correct file. When I update a help request and the customer is sent an e-mail, the e-mail contains a link which the customer can click on to go direct to the log in screen of the helpdesk, the links my customers are being sent are not correct. The link does not have the "catalog" in it, my site is in the catalog, so the link reads www.mysite.co.uk/helpdesk_status.php where I want it to read www.mysite.co.uk/catalog/helpdesk_status.php Any help would be greatly appreciated because I am still a newbie on a big learning curve! <{POST_SNAPBACK}> Do the links work in the helpdesk infobox or the admin helpdesk page? Or is it just in the email? Link to comment Share on other sites More sharing options...
Guest Posted April 1, 2005 Share Posted April 1, 2005 Just in the e-mail Link to comment Share on other sites More sharing options...
Guest Posted April 1, 2005 Share Posted April 1, 2005 Fixed it, the file that needs modified is admin/helpdesk_editticket.php Line 157 and 164 add /catalog/ in front of helpdesk_status.php Link to comment Share on other sites More sharing options...
New 
Recommended Posts
Archived
This topic is now archived and is closed to further replies.