Not receiving e-mail from website

[Njuwdaij]

The customer receives all the e-mail send from the site, but the owner of the site doesn't on the general e-mail address for orders or the e-mail form.

 

She does receive the order mail on her 2nd e-mail address (the bold one below), but the standard e-mail address does not recieve anything.

(Of course the domain is not the x's, but something else)

 

When I change all the addresses to my own e-mail address everything is working like it is supposed to.

 

What could be wrong?

 

Her e-mail address in the 'my store' configuration looks like this:

E-Mail Address: info@xxxxxx.nl? 

 

E-Mail From: info@xxxxxxx.nl <info@xxxxxxxx.nl>? 

 

Send Extra Order Emails To:

Sonja <info@xxxxxxxx.nl>, Sonja <sonjarierink@XXXXXXXX.nl>

[Simplyeasier]

The customer receives all the e-mail send from the site, but the owner of the site doesn't on the general e-mail address for orders or the e-mail form.

 

She does receive the order mail on her 2nd e-mail address  (the bold one below), but the standard e-mail address does not recieve anything.

(Of course the domain is not the x's, but something else)

 

When I change all the addresses to my own e-mail address everything is working like it is supposed to.

 

What could be wrong?

 

Her e-mail address in the 'my store' configuration looks like this:

<{POST_SNAPBACK}>

 

 

If you are getting mails when you use your addresses - then osC is working.

 

I suggest it is your clients addresses that are incorrect - perhaps due to some POP \ SMTP issue - check out how they are configured for sending \ receiving messages

 

Charles