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Which Ticket Based Support System is Best?


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Hi,

I?m trying to implement a ticket based support system. I?ve seen a few on the contributions page but not sure which to use. Which do you guys think is best? Imp willing to try most things, but I have a limited knowledge of php.

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Hi,

I?m trying to implement a ticket based support system. I?ve seen a few on the contributions page but not sure which to use. Which do you guys think is best? Imp willing to try most things, but I have a limited knowledge of php.

 

anybody?

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i have used ostickets before which is ok...

 

you might wanna try that

 

 

Yeah I had a look at that, really I would prefer one that is integrated into my oscommerce site and not something separate. I don?t know maybe you can, but that?s beyond me. lol

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you could just install ostickets and link to it from your store...

 

ie... add a new link in the info box..

 

or add a support box

 

ostickets can be edited to a similar theme as your store... giving it that integrated feel you require.

 

heres one ive done before...

 

http://www.athlon-hosting.com/contact.html

 

just click the support button...

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I see what you mean, that dose look pretty good. :D

 

How easy is it to achieve that kind of integration?

 

I can do all the links and all of that, but what about the title image and colours. :blink:

 

Cheers Matt

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Pretty Much As Simple As Making OsC Look Like You Want.

 

I Added The Menu Button , So The User Could Go Back To the Main Site

 

Uploaded New Logo , And Added Background Image.

 

Not Much Work... About 5 Mins

 

Not Sure How Well OsTickets Works As I Only Installed It As A Demo

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