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HELP: Able to log-in but not check out


phonebee

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I have a customer that was able to create an account. He logged in and entered an item into the shopping cart. He goes to the checkout page and he is asked to log-in again. As he attempts to log-in again and tries to go to the checkout page, he again gets ask to login.

 

This is an endless cycle that he is going through. no matter what he does, it keeps asking him for a login.

 

[i myself and a few others have been able to easily checkout with no problems.]

 

I'm guessing it has something to do with the "sessions".

 

Does anyone know what can be causing the problems?

 

Thank-you

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Yes, it does have something to do with sessions. I would guess that your customer has his browser set to reject cookies and you have your store configured in a way that makes it not work properly in such cases. Care to provide a link to your store so we can look?

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Yes, it does have something to do with sessions.  I would guess that your customer has his browser set to reject cookies and you have your store configured in a way that makes it not work properly in such cases.  Care to provide a link to your store so we can look?

 

www.phonebee.com

 

I tested the website by rejecting all cookies in the "internet options" for Internet Explorer.

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I can't reproduce a problem, with or without cookies. Do you have your web access log showing this customer's entries? If so, send them to me in a PM.

 

Also, do you have Prevent Spider Sessions true in admin? What spiders.txt are you using? Any URL rewriting in .htaccess?

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[first off: that same customer was able to log in and make a purchase]

[i'm guessing it's an user error, not an OSC error *crossing-fingers*]

[but I would like to really make sure it's not an OSC error]

 

------------------------------------------------------------------------------

I too could not recreate the problem no matter what setting I tried.

Neither could couple other testers.

 

I do have Prevent Spider Sessions to "true".

No, URL rewriting in .htaccess

Here is the spiders.txt file

abot
ebot
nbot
obot
rbot
sbot
crawl
slurp
spider
acoon
ah-ha.com
ahoy
altavista
ananzi
anthill
appie
arachnophilia
arale
araneo
aranha
architext
aretha
arks
aspseek
asterias
atn
atomz
augurfind
backrub
bannana_bot
big brother
bjaaland
blackwidow
bloodhound
booch
bradley
calif
cassandra
churl
cienciaficcion
cmc
collective
combine system
computingsite
cusco
deepindex
deweb
diamondbot
die blinde kuh
digger
docomo
download express
dwcp
ebiness
e-collector
emacs-w3 search engine
esther
evliya celebi
ezresult
felix ide
ferret
fetchrover
fido
fireball
fish search
fouineur
funnelweb
gazz
gcreep
getterroboplus
geturl
goforit
golem
grabber
grapnel
griffon
gromit
grub
gulliver
hamahakki
harvest
havindex
hku www octopus
html index
html_analyzer
htmlgobble
hubater
hyper-decontextualizer
ia_archiver
ibm_planetwide
iconsurf
iltrovatore
image.kapsi.net
imagelock
incywincy
indexer
infobee
informant
infoseek
ingrid
inktomisearch.com
inspector web
intelliagent
internet shinchakubin
ip3000
iron33
israeli-search
jack
javabee
jetbot
jumpstation
katipo
kdd-explorer
kilroy
knowledge
kototoi
labelgrabber
lachesis
larbin
legs
libwww-perl
linkalarm
link validator
linkscan
linkwalker
lockon
lycos
magpie
mantraagent
marvin/
mattie
mediafox
mercator
merzscope
mnogosearch
moget
monster
moose
motor
muncher
muscatferret
mwd.search
myweb
nameprotect
nationaldirectory
nazilla
ncsa beta
nec-meshexplorer
nederland.zoek
netcarta webmap engine
netmechanic
netresearchserver
netscoop
newscan-online
ng/
nhse
nomad
npbot
nutch
nzexplorer
occam
open text
openfind
orb search
osis-project
pack rat
pageboy
parasite
partnersite
patric
pear.
pegasus
peregrinator
pgp key agent
phantom
phpdig
picosearch
piltdownman
pimptrain
pinpoint
pioneer
piranha
plumtreewebaccessor
polybot
pompos
poppelsdorf
poppi
popular iconoclast
psbot
rambler
raven search
roach
road runner
roadhouse
robbie
robofox
robozilla
rules
scooter
scrubby
search.
searchbot
searchprocess
seeker
semanticdiscovery
senrigan
sg-scout
shai'hulud
shark
sidewinder
sift
simmany
site searcher
site valet
sitetech-rover
skymob.com
sleek
snooper
sohu
speedfind
spyder
steeler/
suke
suntek
supersnooper
surfnomore
sven
szukacz
tach black widow
tarantula
templeton
teoma
t-h-u-n-d-e-r-s-t-o-n-e
titan
titin
tkwww
toutatis
t-rex
tutorgig
ucsd
udmsearch
ultraseek
url check
vagabondo
valkyrie
verticrawl
victoria
vision-search
voyager/
w3c_validator
w3m2
w3mir
wallpaper
wanderer
web core
web hopper
web wombat
webbandit
webcatcher
webcopy
webfoot
weblayers
weblinker
weblog monitor
webmirror
webquest
webreaper
websitepulse
websnarf
webstolperer
webvac
webwalk
webwatch
webwombat
webzinger
whatuseek
whizbang
whowhere
wild ferret
wire
worldlight
wwwc
xenu
xget
xift
yandex
zao/
zippp
zyborg
! spiders.txt Contribution version 2005-01-01

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From the evidence so far, your osCommerce store is fine. I do suggest, though, that you keep up to date on the spiders.txt, as I've released several updates since the one you have. Subscribing to the announcements topic is a good way to do that.

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