Why doesn't my site come up?

[greatdeals_007]

my website is www.800greatdeals.com

 

I have noticed that my customers all enter URLs quite differently, so here are some of the variations:

 

www.800greatdeals.com

http://www.800greatdeals.com

800greatdeals.com

http://800greatdeals.com

 

only the www.800greatdeals.com works, if you enter 800greatdeals.com nothing happens. my developer says it's not a problem with the site, my host provider says it's a problem with the code.

 

can some PLEASE help I have a lot of frustrated customers who are not able to access the site.

 

I have also noticed with the admin url www.800greatdeals.com/admin that it has to have the /login.php (www.800greatdeals.com.admin/login.php) otherwise I am not able to access?

[Nick H]

This is most likely a problem with the hosting.

 

Make sure your provider has index.php as one of the default documents.

And also make sure that its at the top of the list. It looks like there

is a default.htm or index.htm file that is empty that has higher

priority (it appears that it is an empty file)

 

If they wont do this then have your developer find the file and

make it redirect to index.php.

 

This should fix both your problems since the admin site uses a

file called index.php.

 

Hope this helps.

[greatdeals_007]

Nick

 

my developer put a temporary redirect because he is unable to find the problem. he says it's not the code, the host provider says it's a problem with the index pages.

 

anything you can provide to help the designer troubleshoot?

 

- Harold

 

 

 

 

 

This is most likely a problem with the hosting.

 

Make sure your provider has index.php as one of the default documents.

And also make sure that its at the top of the list.  It looks like there

is a default.htm or index.htm file that is empty that has  higher

priority (it appears that it is an empty file)

 

If they wont do this then have your developer find the file and

make it redirect to index.php.

 

This should fix both your problems since the admin site uses a

file called index.php.

 

Hope this helps.

<{POST_SNAPBACK}>

[Nick H]

I still believe that it is clearly the server admins problem.

 

Having dealt with many over my career, they are either really helpful or

not (without saying too many bad things about them:-)

 

They need to add index.php to the list default documents and it has to be

define to be at the top of the list (of have higher priority than anything else)

 

The redirect your developed put in is a good solution if you don't

want to deal with the server admin guys for a while :thumbsup:

 

Also make sure he has done this change on the virtual directory and the

entire website. This change may not propagate down.

 

Hope this helps