willows Posted February 9, 2005 Share Posted February 9, 2005 Hi i have an installation where some customers are getting logged off when they try to add a product to their cart. The sessions are being handled in the database. It is not with all customers. I have tried test cases here turning off cookies in the browser and upping the security settings so as to try to reproduce the case. Would this be a firewall issue i wonder at te customer end. Cheers and good morning. Sean free is often better than cheap Link to comment Share on other sites More sharing options...
Singularity Posted February 9, 2005 Share Posted February 9, 2005 Hi i have an installation where some customers are getting logged off when they try to add a product to their cart. The sessions are being handled in the database. It is not with all customers. I have tried test cases here turning off cookies in the browser and upping the security settings so as to try to reproduce the case. Would this be a firewall issue i wonder at te customer end. Cheers and good morning. Sean <{POST_SNAPBACK}> Do you have the "Check IP Address" enabled in the Admin/Configuration/Sessions panel, this will cause problems if your customers are using a proxy? ----------------------------------------------------------------------------- Adam Get your osc documentation here: http://www.oscommerce.info/ Link to comment Share on other sites More sharing options...
WiseWombat Posted February 9, 2005 Share Posted February 9, 2005 Hi i have an installation where some customers are getting logged off when they try to add a product to their cart. The sessions are being handled in the database. It is not with all customers. I have tried test cases here turning off cookies in the browser and upping the security settings so as to try to reproduce the case. Would this be a firewall issue i wonder at te customer end. Cheers and good morning. Sean <{POST_SNAPBACK}> Have you tried setting force sessions to false? ( WARNING ) I think I know what Im talking about. BACK UP BACK UP BACK UP BACK UP Link to comment Share on other sites More sharing options...
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