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Posted

Hey there,

 

I just installed the Support System v1d as per the install instructions. All went smoothly, then i tried to access the admin panel, and it gave me the following error:

 

Fatal error: Cannot redeclare tep_get_supports_status_name() (previously declared in /home/angelxt/public_html/oscom/admin/includes/functions/support_functions.php:3) in /home/angelxt/public_html/oscom/admin/includes/functions/support_functions.php on line 3

If i comment out

include('includes/functions/support_functions.php');

in /admin/includes/functions/general.php it lets me access the Admin Panel. When there, i can see and use certain elements of the Support Ticket system, such as modify entries etc, but i am unable to add anything.

The above error leads me to believe that there is a problem in support_functions.php, but i have looked through for the repeat line tep_get_support_status_name() but i cant find it.

 

Any ideas how i might solve this problem?

 

Cheers

Fatmcgav

  • 2 weeks later...

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