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Order Emails Not Sending


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Posted

Could someone point me to where this is controlled? I thought order_process but it looks okay and my site isn't sending out any emails for orders, order updates or welcomes (for new customers). It will send email if I go to 'customers' select a customer, click on email and then use the form- it's only the auto generated emails that are an issue.

Posted

Have you got the e:mail options, send e:mails set to TRUE in your stores Admin/configuration??

 

Julian

A little knowledge is dangerous, I SHOULD KNOW.

If Life Begins At 40, What ends????

Posted
Could someone point me to where this is controlled? I thought order_process but it looks okay and my site isn't sending out any emails for orders, order updates or welcomes (for new customers). It will send email if I go to 'customers' select a customer, click on email and then use the form- it's only the auto generated emails that are an issue.

 

Hi

Maybe not this simple, but is the check box ticked to notify customer when you change the status of an order?

Paul

Regards

Paul

Posted
Have you got the e:mail options, send e:mails set to TRUE in your stores Admin/configuration??

 

Julian

Yes it is (set to true) and I tried the email_test.php to double-check that it wasn't a server issue as well.

 

Hi

Maybe not this simple, but is the check box ticked to notify customer when you change the status of an order?

Paul

 

Yes- it is checked as the default and I double-checked it as well when this started.

Posted

:blink:

 

Hello

 

I am with this problem too

 

in my store admin - email options the send email options are set to true and use mime / verify email set to false

 

Is there other place to check?

 

Tnaks!

 

Leo

 

Yes it is (set to true) and I tried the email_test.php to double-check that it wasn't a server issue as well.

Yes- it is checked as the default and I double-checked it as well when this started.

Posted

Same problems too...

I have a sendmail installed on Unix server with my hosting company...

 

All other fuctions works fine in my osCommerce, but the sendmail don`t work...

If i send an e-mail from admin/tools menu to my customer, i reveive a message:

"Notice: Email sent to: [email protected]" (with green background)

 

But unfortunately the mail don`t received (never)...

without error message

 

I hope understandable...Sorry my poor English..

Posted

I found mine- a runon sentence in PWA was causing the function to be commented out so a simple return took care of it for me.

 

Here is what my Email Options in Configuration are set at if it helps Leo or Arctic (I am on a Linux server and these may need to be adjusted for your own hosting):

E-Mail Transport Method sendmail

Use MIME HTML When Sending Emails false

Verify E-Mail Addresses Through DNS true

E-Mail Linefeeds LF

Send E-Mails true

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