Big Problem. Need solution.

[jcisar]

Hi,

I recently opened a multi-product store and had my first customer today.

I am using Payflow Link as my payment gateway. I have the payflow link w/csc contribution installed on my osc storefront so that customers can pay by credit card.

I thought that that oscommerce would log customer purchases, or that Versign Payflow link would include information on the products ordered, but that does not seem to be the case.

 

What do I need to do in order to receive information on what merchandise my customers have purchased? :blink:

 

Thanks

 

John

[Guest]

oscommerce does log the sale. did u download the store from here or from your host?

what happens when you click on customers/orders in the store admin area, do u get anything?

also, do you have 'send extra order emails' set to an email address in your store admin area?

[jcisar]

Hi,

I recently opened a multi-product store and had my first customer today.

I am using Payflow Link as my payment gateway.  I have the payflow link w/csc contribution installed on my osc storefront so that customers can pay by credit card.

I thought that that oscommerce would log customer purchases, or that Versign Payflow link would include information on the products ordered, but that does not seem to be the case.

 

What do I need to do in order to receive  information on what merchandise my customers have purchased? :blink:

 

Thanks

 

John

<{POST_SNAPBACK}>

Also, how to I configure my store record orders made, and to capture orders from my Processor?

Thanks

[jcisar]

Hi,

I recently opened a multi-product store and had my first customer today.

I am using Payflow Link as my payment gateway.? I have the payflow link w/csc contribution installed on my osc storefront so that customers can pay by credit card.

I thought that that oscommerce would log customer purchases, or that Versign Payflow link would include information on the products ordered, but that does not seem to be the case.

 

What do I need to do in order to receive? information on what merchandise my customers have purchased? :blink:

 

Thanks

 

John

<{POST_SNAPBACK}>

Thanks for the response.

I am hosted on LunarPages, which had an OSC install as part of the package.

I do have my email set to receive order confirmations. And I am receiving them.

But those order confirmations arent showing what the customer has ordered, and their quantities. I do see an Order Number, Customer Name, Shipping Address.

As I look in my osc admin panel, under Customers, I see my customer list, and the name of the customer which place the order. But under/Customers/orders - There is no record of anything. I placed an order on my site a few weeks back. I received payment from myself, but come to think of it, I never received the details as the what had been ordered exactly.

Edited January 9, 2005 by jcisar

[Guest]

what do you have for 'order status' in the admin? should be pending, delivered, etc.

[jcisar]

Thanks for the response.

I am hosted on LunarPages, which had an OSC install as part of the package.

I do have my email set to receive order confirmations. And I am receiving them.

But those order confirmations arent showing what the customer has ordered, and their quantities. I do see an Order Number, Customer Name, Shipping Address.

As I look in my osc admin panel, under Customers, I see my customer list, and the name of the customer which place the order. But under/Customers/orders - There is no record of anything.? I placed an order on my site a few weeks back.? I received payment from myself, but come to think of it, I never received the details as the what had been ordered exactly.

<{POST_SNAPBACK}>

Under "Order Status" of the "Localization" section of my Admin Panel, My default setting is set to "Processing."

Edited January 9, 2005 by jcisar

[jcisar]

Just out of curiosity, how does this make any difference?

Knowledge is Power.