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Posted

Hey everybody,

 

I am experiencing a strange problem. Recently I moved one of my clients' web site from http://www.domain.com/catalog/ to just http://www.domain.com/, and now I am receiving PayPal module problems. Customers are selecting to pay with PayPal as their payment method on the checkout_payment.php page. Once they click on the Continue button, checkout_confirmation.php page, where they can view their order. Then the user needs to click on Confirm Order, at which time they are forwarded to the PayPal site to send payment.

 

After they are done sending payment from the PayPal site, they go to a success page at the PayPal site which says you are not going to automatically be forwarded by to [Company Name], or click here if you are not forwarded in 10 seconds. PayPal is forwarding customers to the checkout_success.php page which just says thank you for your order on my client's site. But if the customer does not click on that Confirm Order button there is no way for the shopping cart to know that the payment went through. If the customer clicks on the link that also forwards them back to my client's site, it does not take them to checkout_success.php, but it takes them to checkout_process.php, which gives them the opportunity to click on the Confirm Order button so that the shopping cart can record the order in the admin backend.

 

The customers are receiving order invoices via email, but the order is not showing up in the admin backend. What is going on with this site? Everything else on the site seems to be working smoothly except for this. Someone please help. Your assistance is greatly appreciated. Thank you!

Posted

Can this problem be related to how my configure.php file was configured? I am having great difficulty finding the source of the problem. Here is my configure.php file:

 

// Define the webserver and path parameters
// * DIR_FS_* = Filesystem directories (local/physical)
// * DIR_WS_* = Webserver directories (virtual/URL)
 define('HTTP_SERVER', 'http://www.mydomain.net'); // eg, http://localhost - should not be empty for productive servers
 define('HTTPS_SERVER', 'https://www.mydomain.net'); // eg, https://localhost - should not be empty for productive servers
 define('ENABLE_SSL', true); // secure webserver for checkout procedure?
 define('HTTP_COOKIE_DOMAIN', 'www.mydomain.net');
 define('HTTPS_COOKIE_DOMAIN', 'www.mydomain.net');
 define('HTTP_COOKIE_PATH', '/');
 define('HTTPS_COOKIE_PATH', '/');
 define('DIR_WS_HTTP_CATALOG', '/');
 define('DIR_WS_HTTPS_CATALOG', '/');
 define('DIR_WS_IMAGES', 'images/');
 define('DIR_WS_ICONS', DIR_WS_IMAGES . 'icons/');
 define('DIR_WS_INCLUDES', 'includes/');
 define('DIR_WS_BOXES', DIR_WS_INCLUDES . 'boxes/');
 define('DIR_WS_FUNCTIONS', DIR_WS_INCLUDES . 'functions/');
 define('DIR_WS_CLASSES', DIR_WS_INCLUDES . 'classes/');
 define('DIR_WS_MODULES', DIR_WS_INCLUDES . 'modules/');
 define('DIR_WS_LANGUAGES', DIR_WS_INCLUDES . 'languages/');

 define('DIR_WS_DOWNLOAD_PUBLIC', 'pub/');
 define('DIR_FS_CATALOG', '/home/content/S/p/e/mydomain/html/');
 define('DIR_FS_DOWNLOAD', DIR_FS_CATALOG . 'download/');
 define('DIR_FS_DOWNLOAD_PUBLIC', DIR_FS_CATALOG . 'pub/');

  • 1 month later...
Posted

Hi, I am facing the same problem while testing my site too.

 

But for mine, Paypal receives the payment, but at the site itself, BOTH admin din't register the transaction and the customer (myself as tester) did not receive any receipt email as well.

 

Anyone can help??

Posted

I am also having this same problem with Paypal, the order is processed through Paypal and I receive an email confirmation of funds received, but my backstore is not registering the purchase and I have no record of what was purchased, in what quantity or where to ship it! How do we fix this problem? Does anyone have any suggestions?

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