visitor can't see images

[bglkk]

Hi all:

 

I've got a visitor who says that from his computer my site is showing red x's for images--but I haven't heard that from anybody else, and he can view the site fine on another computer. I suppose it's his browser settings (he's using Windows 2000 with the latest service pack, IE 6 with the latest service pack, and Norton Antivirus Firewall), but of course I'm checking my end... My images directory configuration is the standard

 

define('DIR_WS_IMAGES', 'images/');

 

The site's character set encoding is Western European (ISO 8859-1), there are no unusual image types, and I've validated broken images. I do have hotlink protection enabled in cPanel.

 

I've also suggested that he troubleshoot with info from these sites, and he has--but no joy.

 

"Pictures Are Not Displayed on Web Sites in Internet Explorer"

http://support.microsoft.com/default.aspx?...en-us%3bQ283807

 

''RedX''!

http://reviews.cnet.com/5208-6620-0.html?f...essageID=361684

 

"Ad Blocking with Norton Internet Security or Norton Personal Firewall 2003"

http://service1.symantec.com/

 

Any ideas? The site is www.upgrade123.com/catalog/

 

Thanks!

[boxtel]

Hi all:

 

I've got a visitor who says that from his computer my site is showing red x's for images--but I haven't heard that from anybody else, and he can view the site fine on another computer. I suppose it's his browser settings (he's using Windows 2000 with the latest service pack, IE 6 with the latest service pack, and Norton Antivirus Firewall), but of course I'm checking my end... My images directory configuration is the standard

 

define('DIR_WS_IMAGES', 'images/');

 

The site's character set encoding is Western European (ISO 8859-1), there are no unusual image types, and I've validated broken images. I do have hotlink protection enabled in cPanel.

 

I've also suggested that he troubleshoot with info from these sites, and he has--but no joy.

 

"Pictures Are Not Displayed on Web Sites in Internet Explorer"

http://support.microsoft.com/default.aspx?...en-us%3bQ283807

 

''RedX''!

http://reviews.cnet.com/5208-6620-0.html?f...essageID=361684

 

"Ad Blocking with Norton Internet Security or Norton Personal Firewall 2003"

http://service1.symantec.com/

 

Any ideas? The site is www.upgrade123.com/catalog/

 

Thanks!

<{POST_SNAPBACK}>

 

 

displays just fine in IE6

[bglkk]

Thanks for checking Amanda. I can't see how it's a problem with my site, but the checking is all part of customer service... >_<

 

Hey, I see you are in Taipei! I'm "old Taipei" myself. Loved it there. Lived in Hsichih and Chungli for quite a while too.

[Guest]

Hi I have customers (4 today) reporting the same problem - all running Norton Anti-Virus - it is a real problem for me (how many are not reporting it to me and leaving my site is the real concern!)

 

If the customer turns Internet Security Off in their Norton Anti Virus settings it fixes it - but this is obviously a quick fix and a rather large pain!

 

So if anyone has any ideas on how to fix it from this end - do I get a SSL certificate - would that help? Is there something in the osscommerce settings that is 'troubling' Norton to not display?

 

Any suggestions would be very much appreciated.

 

cheers

Maria

[peterr]

Hi,

 

Hi I have customers (4 today) reporting the same problem - all running Norton Anti-Virus - it is a real problem for me (how many are not reporting it to me and leaving my site is the real concern!)

<{POST_SNAPBACK}>

 

I assume the file extension of your missing images are either .GIF or .JPG ? Just that I know some anti-virus software don't like any .PNG image files.

 

Peter

[Guest]

Hi,

I assume the file extension of your missing images are either .GIF or .JPG ? Just that I know some anti-virus software don't like any .PNG image files.

 

Peter

<{POST_SNAPBACK}>

 

 

Hi Peter,

 

in answer to your question - every single image is a .jpg, they can see the display images on my home page which is .html but can't see them when they enter the shop?

 

any suggestions?

 

cheers

Maria

[Guest]

Hi Peter, 

 

in answer to your question - every single image is a .jpg, they can see the display images on my home page which is .html but can't see them when they enter the shop?

 

any suggestions?

 

cheers

Maria

<{POST_SNAPBACK}>

 

 

I just had a customer tell me that they think it might have something to do with my web address - it is www.scrapboxx.com.au and they think it is because I have a double 'xx' in my name - could this have something to do with it do you think?

 

anyone?

 

cheers

maria

[bglkk]

I just had a customer tell me that they think it might have something to do with my web address - it is www.scrapboxx.com.au and they think it is because I have a double 'xx' in my name - could this have something to do with it do you think?

<{POST_SNAPBACK}>

 

That sounds like a stretch to me... :huh:

 

I have Norton Antivirus on my computer, and I can see your images just fine.

[Guest]

That sounds like a stretch to me... :huh:

 

I have Norton Antivirus on my computer, and I can see your images just fine.

<{POST_SNAPBACK}>

 

 

It has only just started so I'm wondering if it could be something in the latest version - what V are you running and do you have Internet Security Turned to 'ON' of "off".

 

cheers and thanks for your reply.....trying very hard to sort this one out......

 

Maria

[boxtel]

Hi I have customers (4 today) reporting the same problem - all running Norton Anti-Virus - it is a real problem for me (how many are not reporting it to me and leaving my site is the real concern!)

 

If the customer turns Internet Security Off in their Norton Anti Virus settings it fixes it - but this is obviously a quick fix and a rather large pain!

 

So if anyone has any ideas on how to fix it from this end - do I get a SSL certificate - would that help?  Is there something in the osscommerce settings that is 'troubling' Norton to not display? 

 

Any suggestions would be very much appreciated.

 

cheers

Maria

<{POST_SNAPBACK}>

 

well, you have javascript outside of your header tags, multiple body tags and you use base href tag so I suggest you do some cleanup of your code.

[bglkk]

Hi:

 

Norton Antivirus 2005 (v 11.0.2.4)

 

Auto-Protect: On

Internet Worm Protection: On

Email Scanning: On

Script Blocking: Enabled

 

Good luck with this--I haven't worked it out yet myself, but I've only had the one complaint.

[Guest]

well, you have javascript outside of your header tags, multiple body tags and you use base href tag so I suggest you do some cleanup of your code.

<{POST_SNAPBACK}>

 

 

thanks for your comments Amanda, do you think this would start causing problems only now - and only for some - my site has been live sine June 2004, I get on average 200 hits a day on my site and lots of orders daily and only a small number of people not able to see images, is this something that would cause problems for everyone or just a few?

 

I don't know enough about the things you have mentioned to understand the ramifications (or for that matter) how to fix it :'(

 

would be interested in your thoughts on this - do I go forth and work out how to do these cleanups? will that stop the problem occuring do you think?

 

cheers

maria

[peterr]

Hi,

 

"html tidy" is great for cleaning up code, it comes as a plugin with HTML-Kit I think, or you can d/load it from http://tidy.sourceforge.net/

 

Peter

[boxtel]

thanks for your comments Amanda, do you think this would start causing problems only now - and only for some - my site has been live sine June 2004, I get on average 200 hits a day on my site and lots of orders daily and only a small number of people not able to see images, is this something that would cause problems for everyone or just a few?

 

I don't know enough about the things you have mentioned to understand the ramifications (or for that matter) how to fix it :'(

 

would be interested in your thoughts on this - do I go forth and work out how to do these cleanups? will that stop the problem occuring do you think?

 

cheers

maria

<{POST_SNAPBACK}>

 

not sure if these errors cause all the problems but I know that with these errors you will get surprises and different results with different browsers. You even get different results with different browsers with good code but at least they are predictable.

[bad_mecha]

not sure if these errors cause all the problems but I know that with these errors you will get surprises and different results with different browsers. You even get different results with different browsers with good code but at least they are predictable.

<{POST_SNAPBACK}>

 

I'm getting the same issue. Here's my .02 worth on the matter, although I really don't know the "why" behind this, or how to fix it.

 

First, I'm on a mac, running OSX 10.3.7. I've used Safari, Camino, IE:Mac, and Omniweb to test this. The images at the site work just peachy up until you reach the store, or try to use the admin. On these pages, the images simply don't load.

 

At first I thought it was a browser compatibility issue, but I tested the site from three different places using the same browsers, and it worked without a hitch, loading all the images.

 

The primary difference that I see here between the connections is our firewall. We keep a Watchguard Firebox X at the office (where the issue originates) that's locked down tight, and it might be causing some kind of blockage to a port, or perhaps osCommerce is making some kind of incoming request on port 80 that gets blocked. Most firewalls (especially simplified firewalls like Norton) that are set to certain security settings block incoming port 80 requests, so I suspect that might be the issue. It's the only thing I can think of.

 

I'm going to run through the firewall logs and see if I can to narrow down the issue. I think, however, that if this *is* the issue, that it might cause unacceptable levels of conversion loss in the store and might perhaps be addressed by the osCommerce developers.

 

I'll post my findings when I'm done... :thumbsup:

[jim_d]

I'm having similar problems. Using WinXP, IE6, and EZ firewall, I have animated GIF images that don't move, and non animated GIF images that don't show up. Some do, and some don't. If I turn the firewall off, everything displays fine. On 3 other computers with various browsers (no firewalls), everything displays fine.

 

Another intersting point is that everything displays fine in secure mode - for example if I go to checkout (even with the firewall on). Carrying that a bit further, I tried looking at my home page in secure mode. Everything displays fine.

 

Obviously, this needs to be resolved.

[CollectorsCabin]

From my experience with this, it's not directly related to Norton. However, Norton in some cases, changes settings on browsers.

 

ie; cookie settings.

 

And in some cases, adds certain parts of sites to the restricted list in your browser. So, if your site has xx in it, and *.XXX.com is blocked, your site will get blocked. Not completely blocked. IE will just block any type of image/cookie from downloading to their machine. The site will load fine, but the images won't.

 

It should also effect their ability to sign in to your site as well. Have any of them said they can't sign in? If they're unable to view images AND sign in, your site's on their restricted list.

 

My .02

[♥bruyndoncx]

I got norton internet firewall setup on my machine and show the broken images.

when accessing an image directly, I get:

Forbidden

You don't have permission to access /catalog/images/DreamX_comparison.gif on this server.

 

Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.

 

 

--------------------------------------------------------------------------------

 

Apache/1.3.33 Server at www.upgrade123.com Port 80

 

I guess this is the forbidden hotlinking at work.

Would it be possible to turn this of, for another test to see if that is the cause or not for Norton Internet Firewall not liking the images on your site ?

[bglkk]

Hi Carine:

 

Thanks for your feedback on this. I've disabled hotlink protection. Should've tried that long ago--live and learn. :blush:

[♥bruyndoncx]

Yep, that did the trick, now I can truely enjoy your nice looking website :)

 

Cheers

[bglkk]

Carine, I think I owed you one from before--now I owe you another one. :thumbsup:

 

Unfortunately now it's back to the drawing board on hotlinking... Guess I'll have to get my hands dirty with .htaccess.

 

Thanks again.