Annoying error message

[musicollect]

I have some alphabetical subcategories set up on my site, and when I go into "B" or "S", I get the following:

.....

Internal Server Error

The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator, [email protected] and inform them of the time the error occurred, and anything you might have done that may have caused the error.

 

More information about this error may be available in the server error log.

 

Additionally, a 403 Forbidden error was encountered while trying to use an ErrorDocument to handle the request.

......

 

but any other subcategory letter takes me through to my product listings correctly.

I'm on a Yahoo shared server and have no idea where the ErrorDocument should be to check its folder's permissions.

 

Anyone got any ideas on what's happening or where I can start looking for answers?

 

Thanks in advance

 

Greg

[Iggy]

I have some alphabetical subcategories set up on my site, and when I go into "B" or "S", I get the following:

.....

Internal Server Error

The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator, [email protected] and inform them of the time the error occurred, and anything you might have done that may have caused the error.

 

More information about this error may be available in the server error log.

 

Additionally, a 403 Forbidden error was encountered while trying to use an ErrorDocument to handle the request.

......

 

but any other subcategory letter takes me through to my product listings correctly.

I'm on a Yahoo shared server and have no idea where the ErrorDocument should be to check its folder's permissions.

 

Anyone got any ideas on what's happening or where I can start looking for answers?

 

Thanks in advance

 

Greg

<{POST_SNAPBACK}>

 

Does Yahoo make the server error log available to you? I think I'd look in there first.

 

Iggy

[musicollect]

Thanks for the response, Iggy.

 

Here's a copy of my scripts.log (showing only the area related to when the error appears):

 

%% [Wed Dec 22 15:12:23 2004] GET /@mydomain.com/ssl/catalog/index.php?cPath=1_5_192&osCsid=f9ee7e3c3c519f0aa7128ea7fa66f917 HTTP/1.1

%% 500 /z/dr/myhomedir/us1//ssl/catalog/index.php

%request

Accept: image/gif, image/x-xbitmap, image/jpeg, image/pjpeg, application/msword, application/vnd.ms-excel, application/x-shockwave-flash, */*

Accept-Encoding: gzip, deflate

Accept-Language: en-au

Authorization: Basic YWRtaW46cHVnZ2Z1ZGQ=

Connection: Keep-Alive

Host: s.p2.hostingprod.com

Referer: https://s.p2.hostingprod.com/@mydomain.com/...7128ea7fa66f917

User-Agent: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.0; APCMAG)

%response

 

I have been importing split tab delimited files with Easy Populate. I've tried to locate any unescaped tab characters but could'nt find any before or after the split has been made ....

[boxtel]

I have some alphabetical subcategories set up on my site, and when I go into "B" or "S", I get the following:

.....

Internal Server Error

The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator, [email protected] and inform them of the time the error occurred, and anything you might have done that may have caused the error.

 

More information about this error may be available in the server error log.

 

Additionally, a 403 Forbidden error was encountered while trying to use an ErrorDocument to handle the request.

......

 

but any other subcategory letter takes me through to my product listings correctly.

I'm on a Yahoo shared server and have no idea where the ErrorDocument should be to check its folder's permissions.

 

Anyone got any ideas on what's happening or where I can start looking for answers?

 

Thanks in advance

 

Greg

<{POST_SNAPBACK}>

 

 

if it only happens at a few categories, it is bould to be a data error.

[musicollect]

My data is tab delimited via MS Excel save to a .txt tab delimited file and prior to that I searched for any stray tabs within the data itself that may have not been delimited but couldn't find any.

 

If Easy Populate is set to delimit fields with tabs do I still need to locate any other characters (",|^ etc.) or only tabs? Some text fields that include a comma appear to have eg. "surname, firstname". Should the " characters also be delimited in some way?

 

I've been working on getting rid of this problem for over a week now, and seem to be getting nowhere. All the records appear to have "EOREOR" in the last field and then the record has a paragraph mark. Can anyone suggest a good way to track down data errors or suggest anything I may have missed?

[musicollect]

I've since tested this problem out on my home computer and can't recreate the problem. Subcategories "B" and "S" both work without error.

 

So I'm now assuming that my data is basically sound. Could it be my webserver host imposing a time limit for queries (both B & S categories have around 700 items each, and therefore appear to have the highest number of items of all my "alphabetical" categories), or something to do with my being on a shared SSL?

[musicollect]

... I've just discovered that if I put a blank cache file with the appropriate name in the cache directory eg. categories_box-english.cache1_2_15 (for category_id #1, subcategory #2, subsubcategory #15 "Letter B") it will suddenly show me the letter B's. But then if I click on any of the products listed on the "B" page, I still get the same error as before (unless I then do as above with each and every product number). The dummy "Letter B" cache file stays at zero bytes and nothing gets written to it. All permissions are set at 777.

 

All the other Letter categories except B & S work seamlessly.

 

Any ideas, anyone?

[Guest]

have your customers complained of this? do you have a link to the site so others can see if they duplicate it?