Won't hold customer login

[Guest]

When I test my shopping cart and register and login as a customer the cart keeps asking me to login, taking me to the login in page, even though I already logged over and over. Each time I saw the personalized Welcome greeting. I have cookies allowed in my web browser. How do I fix this? Thanks!

[♥Vger]

Make sure that your cookie domain in includes/configure.php is set to 'www.yourdomain.com' and not 'http://www.yourdomain.com'

 

Vger

[Guest]

I've started to have this problem reported to me about my site, sporadically, over the past few days. I can't duplicate it.

 

I have sales coming in, so I know that it's working for *some* folks, but it is very disturbing how many reports I've gotten with this problem. I can't think of what I could have changed (going through files now) that could have done this, especially only for some folks.

 

I know that in at least one instance, the customer was using WebTV and could access it via a normal web browser just fine.

 

In another instance, the customer was using AOL's browser and having this problem. When they used vanilla (non AOL-"enhanced") IE, they did NOT have this problem.

 

Another customer uses NetZero, and vanilla IE, and does have the problem.

 

??? Still looking . . .

 

-jared

[FabJennie]

I am having a similar problem on my site for *some* folks. When they go to the login page they get the cookie_usage.php page which says they have to enable cookies. If they do not enable cookies they cannot register / buy.

 

I am using shared ssl for login - so my question is do all customers have to have cookies enabled to be able to buy from my site?

 

Help please - newbie

 

Thanks

[boxtel]

I am having a similar problem on my site for *some* folks.  When they go to the login page they get the cookie_usage.php page which says they have to enable cookies.  If they do not enable cookies they cannot register / buy.

 

I am using shared ssl for login - so my question is do all customers have to have cookies enabled to be able to buy from my site?

 

Help please - newbie

 

Thanks

<{POST_SNAPBACK}>

 

if you force cookie use, yes, then they can only proceed with cookies enabled.

[♥Vger]

And 'Force Cookie Use' only works if you have no ssl at all, or if you have a full ssl. It doesn't work with shared ssl, because your domain and the domain of the shared ssl provider don't match up.

 

Regarding Jared's problem - you're always going to have trouble with AOL users being able to navigate your store. It's not an osCommerce problem - it's the way in which AOL handles sessions that causes the problem - no other ISP uses the rubbish system that AOL does.

 

Vger

[Hagii]

And 'Force Cookie Use' only works if you have no ssl at all, or if you have a full ssl.  It doesn't work with shared ssl, because your domain and the domain of the shared ssl provider don't match up.

 

Regarding Jared's problem - you're always going to have trouble with AOL users being able to navigate your store.  It's not an osCommerce problem - it's the way in which AOL handles sessions that causes the problem - no other ISP uses the rubbish system that AOL does.

 

Vger

<{POST_SNAPBACK}>

 

 

Amen !!!!

[Guest]

In this case, the majority of the problem was my own - - even non-AOL customers were having the problem because I'd turned on "Recreate Session".

 

One of the customers who'd previously noted the site navigation problem placed an order today, which *probably* means that turning that setting off fixed it.

 

:(

 

-jared

[Guest]

I modified my includes/configure.php file and it still won't hold a login, keeps asking to login even after I have logged in. Here is that portion of my configure.php file:

 

define('HTTP_SERVER', 'http://www.hotromz.com'); // eg, http://localhost - should not be empty for productive servers

define('HTTPS_SERVER', 'https://ssl.perfora.net/hotromz.com'); // eg, https://localhost - should not be empty for productive servers

define('ENABLE_SSL', true); // secure webserver for checkout procedure?

define('HTTP_COOKIE_DOMAIN', 'www.hotromz.com');

define('HTTPS_COOKIE_DOMAIN', 'www.hotromz.com');

define('HTTP_COOKIE_PATH', '/catalog/');

define('HTTPS_COOKIE_PATH', '/catalog/');

define('DIR_WS_HTTP_CATALOG', '/catalog/');

define('DIR_WS_HTTPS_CATALOG', '/catalog/');

define('DIR_WS_IMAGES', 'images/');

define('DIR_WS_ICONS', DIR_WS_IMAGES . 'icons/');

define('DIR_WS_INCLUDES', 'includes/');

define('DIR_WS_BOXES', DIR_WS_INCLUDES . 'boxes/');

define('DIR_WS_FUNCTIONS', DIR_WS_INCLUDES . 'functions/');

define('DIR_WS_CLASSES', DIR_WS_INCLUDES . 'classes/');

define('DIR_WS_MODULES', DIR_WS_INCLUDES . 'modules/');

define('DIR_WS_LANGUAGES', DIR_WS_INCLUDES . 'languages/');

 

 

Any help would sure be appreciated!! Thanks!

 

Debbie

[Guest]

https_cookie_domain needs to be

 

ssl.perfora.net/hotromz.com