Manually completing orders

[marmalade]

Hi,

 

I'm running a store using the PayPal IPN module. I just had a customer who filled out an order, but ended up sending me money from a different PayPal account, thus sidestepping the IPN process. Now, I'm trying to update the status of their order to Completed, but the "products_ordered" field in the products table isn't getting updated.

 

I need a way to set orders as completed, and have "products_ordered" increment every time one more unit gets sold. Otherwise, items that were sold do not appear in "Best Sellers", etc. If I update the order status in the admin panel from Customers -> Orders, it still doesn't seem to update this value.

 

Any suggestions?

 

thanks,

A

[Guest]

refund the money and have the customer go thru a valid paypal address for payment to the store, easier for protection and paperwork handling

[ozcsys]

If you want to be able to go in and finish an order you need to install one of the master password contributions so you can login as the customer.

[philpop]

If you want to be able to go in and finish an order you need to install one of the master password contributions so you can login as the customer.

<{POST_SNAPBACK}>

which one? I need this asweel, can you give me a direct link

thanks

[ozcsys]

which one? I need this asweel, can you give me a direct link

thanks

<{POST_SNAPBACK}>

 

go to the contributions page, do a search for master passwords, read the descriptions and choose the one you think will work best for you.

[philpop]

go to the contributions page, do a search for master passwords, read the descriptions  and choose the one you think will work best for you.

<{POST_SNAPBACK}>

did that, came up with nothing

[marmalade]

If you want to be able to go in and finish an order you need to install one of the master password contributions so you can login as the customer.

<{POST_SNAPBACK}>

 

I think he's referring to the contribution at: http://www.oscommerce.com/community/contri...master+password ..

 

Ozcsys, after I install this contribution and log in as the user, what would I do to complete the order? I'm not aware of anything the user can click to mark an order as paid/delivered and have the inventory update accordingly.

 

Thanks.

[ozcsys]

I think he's referring to the contribution at: http://www.oscommerce.com/community/contri...master+password ..

 

Ozcsys, after I install this contribution and log in as the user, what would I do to complete the order?  I'm not aware of anything the user can click to mark an order as paid/delivered and have the inventory update accordingly.

 

Thanks.

<{POST_SNAPBACK}>

 

Actually I meant the search found HERE it will give you few choices and you can decide which one you like best.

 

What you do is go into the customers account and check out using the pay by check module and then it will act just like any other order.

[marmalade]

What you do is go into the customers account and check out using the pay by check module and then it will act just like any other order.

<{POST_SNAPBACK}>

 

Thanks for the links. One issue is that my site does not allow payment by cheque. Are there any other options?

 

If I did enable the cheque payment module and I followed your suggestion, would it increment 'products_ordered' and the other database fields if I manually updated the order status to "Completed" (or whatever) in the Admin Control Panel? Because it seems the PayPal IPN orders do not update these values upon manual order status change.

[♥Vger]

You can enable payment by cheque, run the order through that customers account, and when you update it to completed, yes it will update the various fields etc. You can then disable payment by cheque again. Only enable it when you need to use it.

 

As this customer did not pay you via the PayPal Module, and you have updated their history by processing the order manually you can then delete the uncompleted order, and this will keep your books straight.

 

Vger

[marmalade]

Good suggestions.

 

Thanks guys :)

[Guest]

sounds more to me like you need either the "manual order entry" or "edit orders" contributions.....