Problem During Checkout w/ PayPal & Authorize.Net

[Guest]

I am having some serious issues that I can't seem to resolve. It happens when my customer get's all the way through the order, and clicks on confirm order. Everything goes fine up til that point.

 

Customer clicks confirm order, and nothing happens after that. It just spins it's wheels, until if you wait long enough you get the "page cannot be displayed" error message.

 

Authorize.Net processes the payment, but it never makes it to the checkout_success.php so the orders is not updated in the admin panel, and the customers order does not complete successfully even though the payment was processed, and some customers have made two payments. Needless to say this is not making them happy.

 

PayPal does not work at all, it gets to the same point where you click confirm order and then it just spins it's wheels, until eventually the "page cannot be displayed" error message comes up. So they never get to the point where the complete the order on PayPal's side.

 

I am on IPowerWeb, on host132. I am not sure what the problem is, but I could any help possible.

[Guest]

for authorizenet, what is the error you get on the screen? are you seeing any transactions reaching authorizenet?

what credit cards do you accept, are they displayed in the checkout_payment?

are you using ssl?

what is your ssl setting in your configure.php?

[tekrebel]

I have the same problems and I am on ipowerweb as well... everything is fine up to that point..

[Guest]

for authorizenet, what is the error you get on the screen?  are you seeing any transactions reaching authorizenet?

what credit cards do you accept, are they displayed in the checkout_payment?

are you using ssl?

what is your ssl setting in your configure.php?

<{POST_SNAPBACK}>

 

There is no error until IE or Netscape finally gives up and changes to the "page cannot be displayed". Everything seems to go through fine up to that point, but once you click confirm order it does nothing, it gets to that point and dies. In other words, it never makes it to the checkout_success.php page, so the redirection after confirm order never happens.

[Guest]

for authorizenet, what is the error you get on the screen?  are you seeing any transactions reaching authorizenet?

what credit cards do you accept, are they displayed in the checkout_payment?

are you using ssl?

what is your ssl setting in your configure.php?

<{POST_SNAPBACK}>

 

There is no error until IE or Netscape finally gives up and changes to the "page cannot be displayed". Everything seems to go through fine up to that point, but once you click confirm order it does nothing, it gets to that point and dies. In other words, it never makes it to the checkout_success.php page, so the redirection after confirm order never happens.

 

The transaction w/ authorize appears to happen, but is never forwarded to the success page. We accept MC, and Visa, and it fails during the test too. Yes, they are displayed during checkout_payment. Yes, we are using a shared SSL via IPowerWeb.

 

Here is our configure.php.

// Define the webserver and path parameters
// * DIR_FS_* = Filesystem directories (local/physical)
// * DIR_WS_* = Webserver directories (virtual/URL)
 define('HTTP_SERVER', 'http://nm-pcsolutions.com');  // eg, http://localhost - should not be empty for productive servers
 define('HTTPS_SERVER', 'https://host132.ipowerweb.com/~nm-pcsol'); 	 // eg, https://localhost - should not be empty for productive servers
 define('ENABLE_SSL', true); 	 // secure webserver for checkout procedure?
 define('HTTP_COOKIE_DOMAIN', 'nm-pcsolutions.com');
 define('HTTPS_COOKIE_DOMAIN', 'host132.ipowerweb.com/~nm-pcsol');
 define('HTTP_COOKIE_PATH', '/ecommerce/os/catalog/');
 define('HTTPS_COOKIE_PATH', '/ecommerce/os/catalog/');
 define('DIR_WS_HTTP_CATALOG', '/ecommerce/os/catalog/');
 define('DIR_WS_HTTPS_CATALOG', '/ecommerce/os/catalog/');
 define('DIR_WS_IMAGES', 'images/');
 define('DIR_WS_ICONS', DIR_WS_IMAGES . 'icons/');
 define('DIR_WS_INCLUDES', 'includes/');
 define('DIR_WS_BOXES', DIR_WS_INCLUDES . 'boxes/');
 define('DIR_WS_FUNCTIONS', DIR_WS_INCLUDES . 'functions/');
 define('DIR_WS_CLASSES', DIR_WS_INCLUDES . 'classes/');
 define('DIR_WS_MODULES', DIR_WS_INCLUDES . 'modules/');
 define('DIR_WS_LANGUAGES', DIR_WS_INCLUDES . 'languages/');

 define('DIR_WS_DOWNLOAD_PUBLIC', 'pub/');
 define('DIR_FS_CATALOG', '/home/nm-pcsol/public_html/ecommerce/os/catalog/');
 define('DIR_FS_DOWNLOAD', DIR_FS_CATALOG . 'download/');
 define('DIR_FS_DOWNLOAD_PUBLIC', DIR_FS_CATALOG . 'pub/');

// define our database connection
 define('DB_SERVER', 'localhost'); // eg, localhost - should not be empty for productive servers
 define('DB_SERVER_USERNAME', 'xxxxxxx');
 define('DB_SERVER_PASSWORD', 'xxxxxxx');
 define('DB_DATABASE', 'xxxxxxxx');
 define('USE_PCONNECT', 'false'); // use persistent connections?
 define('STORE_SESSIONS', ''); // leave empty '' for default handler or set to 'mysql'
?>

 

This brings up another question. The file attributes on "configure.php" are set to read, 444 across the board. I was curious as to what the proper attributes should be or if that is it. As far as I know we changed nothing there. Please let me know.

 

Sorry for the double post, it would not let me edit my original post. I missed some of your questions that I thought needed better responses, or an actual response to the ones that I missed. Admin please feel free to delete the above post.

Edited December 6, 2004 by nm-pcsolutions

[Guest]

The configure.php in /admin/includes/ is identical, with the same file attributes of read, "444", and the contents are identical. Please help, I am desparate and have been working on this diligently for several days, and I can feel my stress level rising rapidly.

 

Thanks :S

[Guest]

Hello, some help would be nice. I am losing money here each day that this thing is broken. I could really use some assistance.