Help!! Payments don't finish

[kilgoreb]

Sorry for dup post from payment modules, but I am desperate to fix this and I have not had a response yet.

 

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The Skipjack payment module (Geotrust Quick Payment Module) was working fine in our Dev environment, payments processed to Skipjack and reported correctly in OScommerce.

 

We just went into production and now payments do not complete. When you make a CC purchase the payment posts on Skipjack, and the transaction appears to complete on the web site (you are redirected to the success page), but OSCommerce does not update. The item is not removed from your shopping cart and the Order does not show under the customer account.

 

I hope we are just missing something stupid, but can not figure out what.

 

Any help is much appreciated.

 

Thanks,

 

Brad

[♥Vger]

I don't know this particular module, but I'll tell you about a problem I had, which may reference to yours. I had a site with a full ssl cert installed, and so I turned on 'Force Cookie Use' and this worked fine. Until I installed a payment module that required the passing of a session id to the payment processor. If no session id was sent then the payment processor returned the data at the end of the transaction with their own session id - which osCommerce did not recognise - so the shopping basket stayed full, and nothing appeared under 'orders' and no order e-mails were fired off. Had to turn off 'Force Cookie Use' to get the module to work.

 

Vger

[kilgoreb]

I don't know this particular module, but I'll tell you about a problem I had, which may reference to yours.  I had a site with a full ssl cert installed, and so I turned on 'Force Cookie Use' and this worked fine.  Until I installed a payment module that required the passing of a session id to the payment processor.  If no session id was sent then the payment processor returned the data at the end of the transaction with their own session id - which osCommerce did not recognise - so the shopping basket stayed full, and nothing appeared under 'orders' and no order e-mails were fired off.  Had to turn off 'Force Cookie Use' to get the module to work.

 

Vger

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Thanks for the suggestion, I will try that.

 

Brad