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osCommerce

The e-commerce.

Logging in error


christymon

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Hi,

 

I wonder if anyone can help with this?

 

We have put an OSCommerce site together for one of our clients and every now and then some customers report a problem that they cannot log-in to the site. This is after they have registered with the site, and they're password is not accepted.

 

We have spoken to technical support at our ISP about this, who know OScommerce well and they have said that it's either customers not having the latest browser or not having cookies enabled.

 

But the most recent reported error was a customer using the latest version of Internet Explorer on a PC with cookies enabled, so it doesn't tally up.

 

We're banging our heads against a brick wall with this so any help what-so-ever would be greatly appreciated. We have tested the site in full on many browsers and on pc and macs and we cannot recreate the error at all. So we have told our client that some of these problems are caused by incompatible browsers.

 

Has anyone else experienced anything like this or have a suggestion as to why it's happening?

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i would set most to false, and slowly go from there. if you have aol installed on a computer try the site from there and make adjustments. is why i have aol, different browsers, etc . .

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