Guest Posted November 23, 2004 Posted November 23, 2004 I'm not quite sure what is happening, but over the weekend, a client made significant price & shipping changes to one item on his site. I verified that the changes occurred. This afternoon, an order came through using the old price and shipping weight. I have tried to duplicate it by placing items in my cart, then changing the pricing, but whenever I go to checkout, the latest price is reflected. Does anyone know how this might have occurred? I'm a bit stumped and don't really know where to look. Thank you for any suggestions!
Guest Posted November 23, 2004 Posted November 23, 2004 perhaps the item was in the shopping cart prior to the price changes? hard to say, it should have reflected the current prices. you can try to duplicate by creating a dummy product, adding it to a shopping cart, then logging off, change the price, then log back in and check out with the shopping cart without adding any other items.
Guest Posted November 23, 2004 Posted November 23, 2004 Maybe the customer had the item in the cart and then finally finished the purchase AFTER the changes were made?
Guest Posted November 23, 2004 Posted November 23, 2004 Or, maybe the customer found your site on Google and clicked the "Cached" link and got an old copy of the page. ed
Guest Posted November 23, 2004 Posted November 23, 2004 Thank you for the suggestions! My original thought was that the customer must have already placed the item in their cart previously, but no matter how I tried, I was unable to duplicate. I made all sorts of changes to the item, yet still, upon check out, the item reflected current pricing. Another interesting fact ... the customer account was only created yesterday (Monday), the same day the order came through. The price changes were made on Saturday or Sunday. So that blew my theory that perhaps the customer had made it all the way to check out, but had not quite finished it out. A good thought on the Google caching, but again, no matter what price an item goes into the cart at, it still seems to be priced according to current pricing at check out. Are there any caching settings within the cart that I might not have set properly?
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