napogee Posted November 19, 2004 Posted November 19, 2004 Hi there folks, I wanted share that I have an oscommerce store (I am utilizing the default theme / skin that comes with the store). My store has been running for around 2 years now. I have just found out, that MANY customers get confused on the checkout process - Especially if you use the "Purchase Without Account" Contrib. The reason is, some users (My Average:1 out of 13) actually think they are done with the checkout process when they see the confirmation page!!! They do not realize there is one more simple step to click "Confirm" and the order ir processed. I e-mailed them, and they have notified me, that the confirmation page, seemed like a confirmation invoicee page and that their order has actually been processed (then they just closed the window... and I got nothing..) Since I am just a script kiddie and a happy user of OsC I just helped myself by adding an image stating "Wait! Your order has not been processed yet, please confrim the information you have submitted and click confirm to complete your order." ~ Neil Apogee ;)
wizardsandwars Posted November 19, 2004 Posted November 19, 2004 Yup, nad by default, the customer has to give their credit card numbers *before* they actually see what the total is, al together. The current checkout really doens't make much sense. ------------------------------------------------------------------------------------------------------------------------- NOTE: As of Oct 2006, I'm not as active in this forum as I used to be, but I still work with osC quite a bit. If you have a question about any of my posts here, your best bet is to contact me though either Email or PM in my profile, and I'll be happy to help.
Guest Posted November 19, 2004 Posted November 19, 2004 Neil, Sounds like a great post to put in the Tips and Tricks forum. ed
dirthawker Posted November 19, 2004 Posted November 19, 2004 Yup, nad by default, the customer has to give their credit card numbers *before* they actually see what the total is, al together. The current checkout really doens't make much sense. <{POST_SNAPBACK}> Huh! I never noticed that while setting up my shop, but you're right - and I know I would be pretty reluctant as a customer to hand over my credit card number before actually seeing a total. Is there any fix to this, a way of viewing the total screen first? -andrea- My contributions Quick Installation Guide
wizardsandwars Posted November 19, 2004 Posted November 19, 2004 Stay tuned. ------------------------------------------------------------------------------------------------------------------------- NOTE: As of Oct 2006, I'm not as active in this forum as I used to be, but I still work with osC quite a bit. If you have a question about any of my posts here, your best bet is to contact me though either Email or PM in my profile, and I'll be happy to help.
AfterDark Posted November 20, 2004 Posted November 20, 2004 Insert dramatic music score here in anticipation of WW comin back with the cure....
Guest Posted November 20, 2004 Posted November 20, 2004 I think for wizardsandwars it should be the Uruk-Hai theme from LOTR:Fellowship of the Ring. The bit where they're running to track the Fellowship on the Anduin River. ed
dirthawker Posted November 20, 2004 Posted November 20, 2004 Stay tuned. <{POST_SNAPBACK}> :blink: There's got to be *some* way to rearrange checkout_process or something.... nu? This is feeling more like it wants music from some Hitchcock movie. My contributions Quick Installation Guide
Chris Dunning Posted November 20, 2004 Posted November 20, 2004 It seems that working on the checkout process was on the workboard for MS3...is it in the latest CVS? I'm too lazy to go check myself, but it might be worth looking into. Chris Dunning osCommerce, Contributions Moderator Team Please do not send me PM! I do not read or answer these often. Use the email button instead! I do NOT support contributions other than my own. Emails asking for support on other people's contributions will be ignored. Ask in the forum or contact the contribution author directly.
Tofumama Posted November 21, 2004 Posted November 21, 2004 My site is only 2 1/2 months old, but I have been noticing the same thing. Customers are confused when they get to that page. Is there someway to add.... "Please scroll down to click Confirm button at bottom of page to complete your order" (Or something like that) If there is a way, it might help eliminate the problem. Thanks, Sylvia :blush:
Guest Posted November 21, 2004 Posted November 21, 2004 Stay tuned. <{POST_SNAPBACK}> If you're cooking something up I'd be down to help code the soup...
Guest Posted November 21, 2004 Posted November 21, 2004 I'm pretty sure I've seen a contrib or tip'n'trick to do this . . . Lemme see if I can find it. -jared
Guest Posted November 21, 2004 Posted November 21, 2004 I'm pretty sure I've seen a contrib or tip'n'trick to do this . . . Lemme see if I can find it. -jared <{POST_SNAPBACK}> sounds of rattling, rustling and rummaging eminate from the far side of the room - interspersed with a few unrepeatable words and the odd 'now where is it?'
Guest Posted November 21, 2004 Posted November 21, 2004 LOL I'm looking! I'm looking! Patience, Grasshopper. The candle that fears the flame cannot show the way to enlightenment (or somesuch). (That's the Zen equivalent of "Burn baby burn!!) -jared
Guest Posted November 21, 2004 Posted November 21, 2004 Got it! Threads initiated by TerryK, to do exactly this: 1) http://www.oscommerce.com/forums/index.php?showtopic=96860&hl= 2) http://www.oscommerce.com/forums/index.php?showtopic=96861 The 2nd thread is basically the same as the first one with a little less discussion. -jared
Guest Posted November 21, 2004 Posted November 21, 2004 sounds of rattling, rustling and rummaging eminate from the far side of the room - interspersed with a few unrepeatable words and the odd 'now where is it?' Wouldn't that be "the far side of the pond" ? -jared
Guest Posted November 21, 2004 Posted November 21, 2004 darn...that takes all the fun out of re-inventing the wheel! :) Thanks for the links!
Guest Posted November 21, 2004 Posted November 21, 2004 Wouldn't that be "the far side of the pond" ? -jared <{POST_SNAPBACK}> I'll let you have that one.
dirthawker Posted November 22, 2004 Posted November 22, 2004 LOL I'm looking! I'm looking! Patience, Grasshopper. The candle that fears the flame cannot show the way to enlightenment (or somesuch). (That's the Zen equivalent of "Burn baby burn!!) -jared <{POST_SNAPBACK}> Stuff the zen and thank you zillions, or more, for finding that. Jared Call, you ROCK! -andrea- My contributions Quick Installation Guide
dirthawker Posted November 22, 2004 Posted November 22, 2004 Ooh, I spoke too soon. >_< This displays the order subtotal, but not the total...back to the drawing board My contributions Quick Installation Guide
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