general help - notification emails

[Guest]

Hi All,

 

just a quick question. I am wondering what conceptually the procedure is when using oscom. Basically i am testing a site - when i place an order what should happen, to my mind the customer should get an email thanking them for the order and me as the site owner should also get an email notifying me that an order has been placed.

 

However from tests i have done only one email is getting sent the one to the customer, which shows such things as the product ordered, total billing address etc.

 

is this working correctly? or am i missing an email somewhere down the line?

 

also i would appreciate any advice on how best to test my site etc, conceptually how it should all work, the life cycle of an order etc.

 

Thanks

 

Ian

[Guest]

It's ok everyone, despite searching the forums i have found an answer. it was actually on the knowledge base..

 

by default only the customer is sent an email confirming the order. to send one to yourself you need to send a copy using the option in the admin section.

 

I still think some conceptual docs on the life cycle would be useful anyone care to help?

 

cheers

 

Ian

[supra tt myster]

where is the option so you can send one to you as well as the customer please.

[Skiltz]

I presume in "My Store" its Send Extra Emails to: - I can't confirm this as I am at work.. But a guess this is it..