New support v1b

[Guest]

Howdy howdy, not sure if I am overlooking this but I seem to be having the same problem numerous others do with new support v1b. I get the following error message

1064 - You have an error in your SQL syntax near 'select * from support_tickets where customers_id = \'2\' and ticket_status=\'1\'' at line 1

 

select count(select * from support_tickets where customers_id = \'2\' and ticket_status=\'1\' order by ticket_date DESC) as total

 

[TEP STOP]

 

I have been searching for the last 4 hours and my butt is sore. :huh: I have everything working that I know of except for this. If someone can point me towrds a fix that would be great, I will even settle for a different support ticket program.

 

Anyway wish everyone Happy Holidays. :thumbsup:

[Guest]

Howdy howdy, not sure if I am overlooking this but I seem to be having the same problem numerous others do with new support v1b. I get the following error message

 

I have been searching for the last 4 hours and my butt is sore. :huh:  I have everything working that I know of except for this. If someone can point me towrds a fix that would be great, I will even settle for a different support ticket program.

 

Anyway wish everyone Happy Holidays. :thumbsup:

<{POST_SNAPBACK}>

 

 

Sfter a good night sleep I found the solution to this problem here syntax support new v1b solution

 

Thanks.. :rolleyes:

[Guest]

Now I have a different problem , after someone (Registered) submits a support ticket they get re-directed to the logon screen, shows them off line but still shows them as being registered in the whos online box. It would seem to me that it should re-direct the registered user to a thank you for your submission page?

 

Is this normal? If not can some one point me in the right direction?

 

Thank s :'(

[Guest]

Now I have a different problem , after someone (Registered) submits a support ticket they get re-directed to the logon screen, shows them off line but still shows them as being registered in the whos online box. It would seem to me that it should re-direct the registered user to a thank you for your submission page?

 

I also noticed that when the registered user goes to the news section and clicks on a news article they get redirected to the login area again. After log in they get directed to the news article? Hmmm :blush:

 

Is this normal? If not can some one point me in the right  direction?

 

Thank s :'(

<{POST_SNAPBACK}>