Run.dll Posted November 15, 2004 Posted November 15, 2004 Customers can order, the order shows as pending on the first admin page, but doesn't show up in the actual orders section of the admin control panel, ideas? thanks is advance
Guest Posted November 16, 2004 Posted November 16, 2004 are they ordering via paypal? Have you logged into their account (via Master Password - - see the knowledgebase) and seen that their shopping cart is still full? If so, then they just didn't "finalize" their order after paying you via PayPal. The easiest way to get their order processed is to login as them (again, via Master Password), checkout, and specify money order/cashiers' check for the payment method. Then, apply their PayPal $$ toward the order. Consider installing the PayPal IPN contribution to smooth the PayPal ordering process out. -jared
Run.dll Posted November 17, 2004 Author Posted November 17, 2004 the shop hasn't gone live yet, I'm just trying the order process. A customer makes an account, orders, completes the order process, then when I login to the admin section it says that there are X number of orders pending. When I go to the Pending orders page its completely empty.? :(
Guest Posted November 29, 2004 Posted November 29, 2004 If you look in the database directly, do you see the orders there? -jared
zephyrsky Posted December 15, 2004 Posted December 15, 2004 I'm also having the same trouble.. I can see the order under "Best Customer Orders-Total" in the admin but the order doesn't show up under the specific customers. I CAN see the order in the Orders table of the database. Any thoughts?
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