No order details with Paypal option chosen

[seattleannie]

I posted this to the install/config. forum, but it isn't getting a response. Maybe it belongs here?

 

My client's osCommerce shop has two payment options: Paypal and check/moneyorder. When the Paypal payment option is chosen, the customer is taken to Paypal's site to complete the transaction. BUT my client doesn't get an email with the order details (what they are buying, where they are, etc.) nor are those details logged into the shop database.

 

What's wrong? Can this be fixed?

 

~anne

[ozcsys]

I posted this to the install/config. forum, but it isn't getting a response. Maybe it belongs here?

 

My client's osCommerce shop has two payment options: Paypal and check/moneyorder. When the Paypal payment option is chosen, the customer is taken to Paypal's site to complete the transaction. BUT my client doesn't get an email with the order details (what they are buying, where they are, etc.) nor are those details logged into the shop database.

 

What's wrong? Can this be fixed?

 

~anne

<{POST_SNAPBACK}>

 

This is usually caused by the customer not clicking on continue after making their payment. You can install the paypal shopping cart ipn contribution to fix the problem. It also fixes a security issue that allows the customer to change the payment amount.

[seattleannie]

This is usually caused by the customer not clicking on continue after making their payment.

<{POST_SNAPBACK}>

 

I have tested the problem myself, and was careful to click the "Confirm Order" button which results in the customer logging in to PayPal. Are you saying that AFTER they pay on PayPal, there is yet another link back at the shop site that they must click before the order is final?

 

~anne

[ozcsys]

I have tested the problem myself, and was careful to click the "Confirm Order" button which results in the customer logging in to PayPal. Are you saying that AFTER they pay on PayPal, there is yet another link back at the shop site that they must click before the order is final?

 

~anne

<{POST_SNAPBACK}>

 

Yes, after payment is made the customer has to click on continue to go from paypal back to your site. If this does not happen the customer does not come back to the checkout success page and the order does not get logged in the store. The ipn contribution logs the order before the customer leaves the site for paypal so it is there even if the customer does not follow through. It is also more secure than the default module.