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osCommerce

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How do you turn a basket into an order?


qbacca

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Quick background: A customer made a Paypal order, something went wrong with the IPN, and his order is still in his "basket". Payment has been verified through Paypal.

 

All I need to know is how do you manually convert a "basket" into an actual order, so it will show on your orders page in the admin area.

 

Thanks in advance!

 

Marc

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I had this problem not too long ago. What you need to do is install the Master Password contribution. This will give you access to your customers cart. Then, enable a payment method like checks/money orders and go into his account and finish the order using this method.

 

To prevent this from happening again, install the Held Orders and Recover Cart contributions.

 

Jack

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