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Payment Received, but No Order Processed


airolg

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Things have been going along great and I've made no changes to the store for a while, but now this...

 

I was notificed that a customer created a new account as normal. I then received a transaction notice from my merchant account that that customer had paid. I waited and waited for the "Order Process" email, but none was ever received. I went into the database and was able to figure out from her basket what she ordered. I tried to manually place the order and got the error message that it was a duplicate entry after I'd chosen the customer and confirmed the first screen of information required to create a manual order.

 

Any ideas on how I can handle this? Has this ever happened to anyone else?

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Hi,

 

I am having the same problem, I get the order confirmation email but no orders show up in admin. I think it has something to do with the customer completing the checkout procedure and either not clicking the continue button to return to my site, so the order is never confirmed and added to the database.

 

I am using nochex and I dont know how to solve this, I live in hope that someone can because it is a pain in the **** having to manually enter every order that comes in.

 

Mark

Lifes a bitch, then you marry one, then you die!

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having to manually enter every order that comes in.

 

Mark

 

How are you manually entering yours? I can't from the "create order" page because it claims that I'm making a duplicate. Are you doing through the database then? Do you just use the next order number? I have user_tracking so I went to the session and the customer went from checkout_payment.php to checkout_confirmation.php (twice) and then left. Usually, I see the customer order number listed.

 

I guess I'll just try to figure out how to add the order through the database and then see what's wrong with my manual order entry files and why it won't let me add one from there.

 

Sign.

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If you look in Admin under Configuration/Sessions, do you have Check IP Address True or False? I set mine to True once and had the same problem you're having because the IP goes from the Customer's to the Gateway's. If it's set at False, it works on mine.

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If it's set at False, it works on mine.

 

 

Mine was set to False.

 

I'm still trying to decide how I want to handle it since I can't create a manual order for this customer. I've had other orders since that have worked, so I think it was just a hiccup in my database, but I need to ship this today and need to get it into the orders table somehow.

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Okay, for those that can't "create order" from the admin side (for whatever reason), I changed the following files in the database using phpMyAdmin inserting rows in the following tables (using the customers_basket table for product identification):

 

orders

orders_products

orders_status_history

orders_total

 

I still didn't get the "Order Process" email, but I have an order in my admin now and it seems to have done it correctly. Can anyone think of any other tables I should modify?

 

I have the Quickbooks contribution installed and this method did not create the .iif order file to import into Quickbooks. So that will also have to be done manually.

 

Hope this update will help someone else down the road.

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not me I'm afraid as I get order process emails and I can manually enter orders.

 

When running test orders with cheque/money order payment option everything is ok, it looks like it is something to do with the nochex apc module.

 

Mark

Lifes a bitch, then you marry one, then you die!

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