recovery of "lost orders"

[pexheatkevin]

Hi:

 

We are having a problem with our oscommerce website that causes some orders to never get finished. We get a notification of payment from Paypal but the order is not in our system.

 

I put in the auto-return from Paypal and also put in the orders.php file fix and it didn't help.

 

I guess I need a way to convert a customer's cart to an order. I tried doing this by modifying checkout_process.php with no luck so far. Its a hack solution but I can see needing this functionality even if everything did work perfectly.

 

So my questions are:

 

1. Has anyone come up with a way to convert an abandonded cart into an order?

 

2. Is there a more elegant solution to the problem of no return from the payment system?

 

Thanks!

[Guest]

Install this contribution and you will be ok

 

The problem is that the customer does not finish his transaction by clicking the button that will bring him back to your site

 

This contribution will send you the order has soon has customer leaves to go to paypal

 

The_Bear

[pexheatkevin]

Thanks! I'll try that.

[dragon5]

Thanks as well! I just had the same problem

d5

[dragon5]

Well, it turns out my problem is a little different. I CANNOT use paypal ipn. I need to use regular paypal. Is there a contrib that will solve the problem of getting the money but not the order?

Thanks

d5

[TomThumb]

Unsold Carts Report will show customer carts that did not convert to orders.

[Guest]

My solution for this same problem was to create a master password so that I could login to any customer's account and finalize their checkout. I can't remember which of these I used, but I found these in the contributions:

 

http://www.oscommerce.com/community/contributions,1923

http://www.oscommerce.com/community/contributions,1459

 

Hope that helps,

Angela

[Guest]

even better - http://www.oscommerce.info/kb/osCommerce/Tips_and_Tricks/68

[Guest]

I used the last link that was posted and it works great, but my question is what do I do once I log into the customers account to finish their order. I can see what they have in their shopping cart, but I want it to be listed in admin, and have the order emails sent out.

 

thanks

[hkb]

i have the same problem, anyone an idee?