Best 'Live Support' scripts?

[Madman00]

I was using crafty syntax before I switch over and stayed with HCL. HCL is far more better for me. Everyone has their own preference. I prefer HCL 100% and I will not change. HCL is just toooooooo easy going and has everything I need to offer my customers live support and gives me the functions I need.

 

Recommended requirements for Help Center Live 1.2 are:

MySQL 4 +

PHP 4.3 + (--with-imap)

Safe Mode off

 

Live Help Center offers:

Unlimited Operators

Unlimited Departments

Unlimited Users

 

Live Help

Real-Time Chat Sessions

Real-Time Visitor Monitor

Unlimited Chat Sessions

Initiate Chat Sessions

Assign Operators to Mutiple Departments

View User's Information

Operator to Operator Chat

Per Department Status Icons

Request Polling

Collect Visitor's Information

Track Visitor's Footprints

Track Visitor's Referrer

Typing Notification

Display Operators Picture in Chat Windows

Autosave Chat Transcripts

E-mail Transcripts

Print Transcripts

Hot Pages

Transfer Files

Transfer Chat Session

Canned Messages

Canned Commands

Push Web Pages

Leave a message

Toggle sounds on/off

Toggle status online/offline

Implementation to your Website

 

Trouble Tickets

Auto-Assign to Operator

Easy to use Interface

Ticket Urgency

Open/Close Tickets

Auto E-Mail Notification of Responses

Implementation to your Website

 

FAQ

Unlimited Topics

Unlimited FAQs

Assign FAQs to Topics

Implementation to your Website

 

Administration

View Operators Status

View all Transcripts

Alter Polling of Operators

Change sorting of Topics

Easily Upload new Icons

Easily Assign Icons to Departments

 

Modify the Source

Runs on your server

Fully Customisable to fit your Website

Step by step install instructions.

 

HCL is free! The WinApp is $30.00. You don't have to use WinApp, but it is a wonderful thing to have with HCL. I am not a sales associate for HCL. I am just a very happy customer of their software.

 

gandalfthewhite

I would be pleased to help in anyway I can. First off you can download their software at Help Center Live website.

 

Download HCL and WinApp (if you prefer). I use them both.

 

WinApp lets you minimise your request monitor to the system tray so that you do not have to worry about accidently closing it. WinApp, for now, only works on Windows systems.

 

Help Center Live (HCL) Download:

HCL Download Here

 

WinApp download and testing keys:

WinApp for HCL

 

HCL Forum:

HCL and WinApp Support

 

Another HCL Topic in OSC:

HCL Topic in OSC

 

You can get all the help you need to install and configure for OSC in their forum. They will be there to help you.

 

We don't have our own secure certificate. We are using the certificate our hosting company offers (for now).

 

My HCL code that I am using on secure and non-secure pages in OSC if you are using your hosting companies certificate:

 

<!-- BEGIN Help Center Live Code, ? Michael Bird 2004 -->

<?php if (strpos($_SERVER['HTTP_HOST'], 'authsecure')) {

$useline='https://domainname.securename.com';

} else {

$useline='http://www.domainname.com';

}

?>

<div id="HCLInitiate" style="position:absolute; z-index:1; top: 40%; left:40%; visibility: hidden;"><a href="java script:initiate_accept()"><img src="<?php echo $useline; ?>/catalog/images/hcl/initiate.gif" border="0"></a><br><a href="java script:initiate_decline()"><img src="<?php echo $useline; ?>/catalog/images/hcl/initiate_close.gif" border="0"></a></div>

<script type="text/javascript" language="javascript" src="<?php echo $useline; ?>/hcl/lh/live.php?text=x"></script>

<?php unset($useline); ?>

<!-- END Help Center Live Code, ? Michael Bird 2004 -->

 

My HCL code that I am using in configuration page, if you are using your hosting companies certificate:

 

if (strpos($_SERVER['HTTP_HOST'],'authsecure')) {

$URL_maindir = "https://domainname.securename.com/hcl";

} else {

$URL_maindir = "http://www.progroom.com/hcl";

}

 

If you have your own secure certificate. Just install the code as requested in your HCL download.

 

Hope this helps.

 

Kitti

I installed Help center live using fantastico. How do i integrat it into the oscommerce shop. Help greatly appriciated.

[NGR]

Hi there guys...

 

I also installed Crafty Syntax Live Help, very nice though is it just me or does it make my site load slower? Anyone else having this problem?

 

It seems to add 5seconds to the load time, which doesnt sound like much but all good website developers know that 5seconds is quite a bit of time.

 

Tried to download and install WinApp, looks hectic but im dissapointed that they dont have a trial/test version, and the so called "tests" wont let me in cos i dont have a username/password...and i cant for the life of me work out where to find them.

 

So, bottom line, anyone know of a live help solution that doesnt slow down the page load time??

 

Have a good weekend guys,

 

Nick

[241]

This is what I used for my box without issue

<?php
/*
 $Id: catalog_request.php,v 1.0 2004/05/23 22:31:00 
*/
?>
<!-- information //-->
         <tr>
           <td>
<?php
 $info_box_contents = array();
 $info_box_contents[] = array('text' => 'Wolfens Live Support');

 new InformationBoxHeading($info_box_contents, false, false);

 $info_box_contents = array();
 $info_box_contents[] = array('align' => 'center',
                              'text' => '<div id="HCLInitiate" style="position:absolute; z-index:1; top: 40%; left:40%; visibility: hidden;"><a href="javascript:initiate_accept()"><img src="' . HTTP_SERVER . DIR_WS_HTTP_CATALOG . 'hcl/inc/skins/default/images/lh/initiate.gif" border="0"></a><br><a href="javascript:initiate_decline()"><img src="' . HTTP_SERVER . DIR_WS_HTTP_CATALOG . 'hcl/inc/skins/default/images/lh/initiate_close.gif" border="0"></a></div>
<script type="text/javascript" language="javascript" src="' . HTTP_SERVER . DIR_WS_HTTP_CATALOG . 'hcl/lh/live.php"></script>');

 new InformationBox($info_box_contents);
?>
</td>
</tr>
<!-- information_eof //-->

[WebOnce]

Does HCL notify you when someone comes into your store like Crafty does? I love watching people shop.

 

The user tracking and Who's online are both great and I have them both, but you aren't notified when someone comes in.

 

I'd install HCL if I was sure of this feature and I think I'd love the WinApp feature.

Yes, it does.

[WebOnce]

Hi there guys...

 

I also installed Crafty Syntax Live Help, very nice though is it just me or does it make my site load slower? Anyone else having this problem?

 

It seems to add 5seconds to the load time, which doesnt sound like much but all good website developers know that 5seconds is quite a bit of time.

 

Tried to download and install WinApp, looks hectic but im dissapointed that they dont have a trial/test version, and the so called "tests" wont let me in cos i dont have a username/password...and i cant for the life of me work out where to find them.

 

So, bottom line, anyone know of a live help solution that doesnt slow down the page load time??

 

Have a good weekend guys,

 

Nick

The demo logins have people change their password all the time. It's to the point where it isn't even remotely funny any more... heh... Unfortunetly the maintainer is gone for a week, and I cannot do anything.

 

Jacob,

WebOnce Solutions

Help Center Live Developer

[kittidid]

HCL is wonderful in watching peoples footsteps. The WinApp is totally awesome. It sits in your taskbar and lets you know when someone arrives to your website. It also lets you know when someone wants to chat.

 

Kitti

[WebOnce]

I installed Help center live using fantastico. How do i integrat it into the oscommerce shop. Help greatly appriciated.

/\ :-) Look Up. :-)

[kittidid]

Click here for the Help Center Live Forum

 

;)

[Madman00]

HCL slow down the loading time of the site. Very frustrating when your browsing in slow motion. Any solution

[kittidid]

HCL doesn't slow our store down at all. I am not sure what is going on with your HCL. Maybe you should post this in the HCL forum and webonce will give you all the answers that will help your HCL run more smoothly.

 

Help Center Live Forum

 

Kitti

[WebOnce]

HCL slow down the loading time of the site. Very frustrating when your browsing in slow motion. Any solution

We're heard reports of this, but have absolutely no idea of what is causing it... it is a very strange thing, and happens only on a few sites.

[gandalfthewhite]

WebOnce, is it possible to use HCL in the same MySQL database as Oscommerce is ran in, as my hosting gives 2 databases.... 1 MySQL, and 1 PostPreSQL. (I have a forum setup on the PgSQL, but I have no visitors so if HCL will work on PgSQL I will remove the forums..lol).

[kittidid]

Please visit Help Center Live forum to post HCL questions or to find answers.

 

Thank you! ;) :D

[WebOnce]

WebOnce, is it possible to use HCL in the same MySQL database as Oscommerce is ran in, as my hosting gives 2 databases.... 1 MySQL, and 1 PostPreSQL. (I have a forum setup on the PgSQL, but I have no visitors so if HCL will work on PgSQL I will remove the forums..lol).

Yep, if you look in the config, there is an $HCL_prefix which is what that is designed for. :)

[NGR]

Hey there guys...

 

Ive installed the live help and it all seems to be working etc. Just one problem, and im not sure if its the caching or some or other error in the code. PLEASE could you test my live help page?!?!

 

My Webpage

 

Maybe leave some sort of message. And then go to another page on my site - does live help picture still appear? Cos whats happening with me is that the first page the live help online/offine graphic appears and then when i go to another page the live help heading is there but not the graphic?!?!? Yet i press F5 and it comes back again...strange...

 

Please guys test it, and is it all working properly - i turned that ticket system off cos i think its annoying to create a name and password if you just want to ask a simple question. But otherwise does anyone see any prob?

 

Thanks so much in advance...

 

Nick :ph34r:

[kittidid]

Everything seems to be working fine. Your HCL graphic shows on 5 pages that I visited. However, if you want to go online with thee support. We can test that to.

 

Kitti

[kittidid]

Nick (NGR),

 

The chat session with you went very well. Everything is in great working order.

 

Kitti

[NGR]

Hey there guys...

 

Right, havent got round to the Winapp portion so cant say much about that part - being in South Africa and having to pay with our exchange rate is pretty expensive for us(gotta start saving up), but the way the HCL code works is ABSOLUTELY AMAZING.

 

I went through 3 live help scripts before this one - ALL slowed my site down significantly!!:( I have tested and this one adds NO time to my loading time - which is really brilliant as I have been having nothing but hassles with my loading times.

 

I second Kitti when she says its AMAZING - it works really well and was SOOOOOOOOOOOO easy to install and get going. It literally took me no more than 10min to do... Tons and tons of features and a nice looking and easy to use look.

 

The one snag I have but it must be my ISP caching my site is that the live help online/offline image seems to dissapear when navigating through different pages. One user tested and everything seemed to be fine (thanks again) so im hoping it is the ISP caching.

 

Otherwise absolutely amazing and highly recommended!!!

 

Nick

[gandalfthewhite]

I was just wondering, is there anyway to get hcl to work with PostgreSQL as I don't want to combine it in with my ecommerce MySQL database (just in case something gets corrupt).

[airolg]

Well, I never got the graphics thing to work, but I have it "invisible" and I love watching people surf my store. If I ever go back and work on it, I'll probably try the WinApp thing, but, for now, this works fine.

 

I love HCL, too!!!

[kittidid]

airolg

Why haven't you got the hcl graphics to work. Please explain and maybe I can help.

 

Kitti

[kittidid]

You guys really should post in the Help Center Live Forum. You would probably receive faster and more help in the programs forum. Specially since they are the creators of the software.

 

Kitti ;)

[gandalfthewhite]

I don't feel like registering for ANOTHER forum...lol.. I think I'm already a member to a couple dozen forums. :)

[oldworldcharms]

This look pretty complicated for the visitor. It looks like the visitor must complete name and other fields to chat. Is it possible to set it up so that a popup chat window is opened when customer clicks on a link?

 

Can the window be modified to look like your site?

[MinkgLove.com]

There is a good link for all of you who only have one Department:

http://www.ubertec.co.uk/forums/archive/in...php/t-1360.html

 

It pre-selects the Department when initiating a chat.

Without this MOD, most customers will forget to select the separtment before chatting and then HCL will seem not to work!