Search the Community

This is the support thread for the Customer Service Portal https://apps.oscommerce.com/xihXD&customer-service-portal The primary goal of the Customer Support Portal is to allow osCommerce shop owners to allow their employees to work on order fulfillment and customer support inquiries without having to allow direct admin access. Additionally it serves as a full fledged order placement system that will work with a shops existing payment methods, as well as a couple of new payment modules that could be useful in case alternate means of payment processing are desired, or in person cash sales are needed. The Customer Support Portal also allows a true guest checkout option. No customer is created if this option is used. All customer information is stored only in the actual order information. There is a quick link in the Customer Portal Header menu that allows guest orders to be viewed separately from the rest of the store orders. Please note that in the ht_customer_service module settings there is an email field to fill out, by default it uses the store owners set email address. This email is used for certain functions within the Customer Service Portal, such as a placeholder email in guest account creation. It will always be populated on the guest customers information field, just to skip the additional step of gathering an email address from a guest. Whenever done with guest accounts, or even logging into an existing customers account always go back to the dashboard. This resets the session for that particular customer. If you are in a customers account, then you have to take on a session allowing you to access their info, the dashboard kills any sessions that are not related directly to you the customer service agent. If you are using the cash payment option, you will need to adjust the sort order of you order total module sp that the order totals and cash back amounts are computed correctly. Helpful Videos: https://www.youtube.com/watch?v=cwaid91cp1A&feature=youtu.be https://www.youtube.com/watch?v=dLgiD1FoTj4&feature=youtu.be Known issues: This plugin has been used in working shops for a number of years and proven to be stable. There are howver 2 issues I am aware of. 1) If a product in the cart has attributes, the update quantity field wont work properly. If a different quantity is desired, just delete it and add the correct quantity from the product listing itself. 2) I have not noticed this until testing on PHP 7.0, when using the cash payment option, the update button needs to be clicked twice. Feel free to post with comments or suggestions.