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Showing results for tags 'customer'.
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Jack_mcs posted a topic in General Add-Ons SupportThis addon provides a way to merge two customer accounts. It will move all orders from one account to the another and add the account details of the From account into the address book of the To account. Once the changes have been made, the From account is deleted. It is compatible with all versions of oscommerce.
Order Data Not Reflecting Customer's Changes (Address, etc.)
artofadornment posted a topic in PayPalI'm currently using the PayPal IPN payment module, although I'm not entirely sure if this issue is related to it or not. The problem seems to be centred around the checkout_confirmation page. If a customer reaches that page and then decides to go back and change their shipping address, billing address, or shipping method, the order that was written into the database does not reflect the changes they make, nor is a new order generated. What the customer sees on the screen changes, and the correct data is sent to Paypal when they pay (new order total, shipping method & rate, etc.), however the order I see in admin (and thus what they see in their order history and order confirmation email) shows the order as it was before they made any changes. In addition, even though payment is successfully completed, the order status displays as "Pending" "PayPal IPN Verified [payment status: Completed]" instead of "Completed" "PayPal IPN Verified [payment status: Completed]". Interestingly, when a customer makes any change to items in the shopping cart, a new order *is* generated in the database when they hit the checkout_confirmation page again. What can I do to allow these other changes to be "recorded" in oscommerce? (thanks in advance for any advice!) ~ Elaine
best add on for customer reporting
jlivsey posted a topic in General Add-Ons SupportHi I just wondered if anyone had an opinion on the best add on for customer behaviour tracking. For EG on my site i only emply paypal as a payment option however i realise that this would put off some guests. I'd like to see how many people add to basket then dont check out etc. thanks