Contributions
osC Helpdesk v1.0
This is an Alpha version of an intergrated helpdesk ticket support system for osCommerce. While the module is based on the latest CVS of osCommerce 2.2, it would be faitly easy to intergrate it into 2.1 or earlier versions of 2.2
Only basic Intergration has been completed at this stage. Full osC intergration will be completed in a future release, however the module will work seamlessly with osCommerce as is.
Unlike some other mods this module has been designed in such a way as to have minimal impact on the osC core files, which allows for easy upgrades as newer versions of the module are released.
Features include:
- Admin is alerted of new ticket submissions via email.
- Customer is sent a copy of lodged tickets via email with information on how to login and track the progress of their ticket.
- Admin and support staff can set ticket status to either New, On Hold or Completed.
- Custmores are alerted via email when a ticket is responded to.
- Customers and staff can re-open tickets and view closed tickets if necessary.
If you find this mod helpful feel free to make a donation via PayPal to the
"Save The Snowman Foundation" ....(info@snowtech.com.au)
If you find any bugs please report to info@snowtech.com.au - or via the Snowtech Script Development forums at http://forums.snowtech.com.au
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 Oops.. |
Hans Zimniak |
4 Nov 2003 |
|
Made a slight mistake. This is the good one!
I've experienced some bugs and altered some functions to get the system a slight bit better...
In the other readme file I included i forgot to update the catalog part, in this file that has been done to.
The sql file is not included in the zip file, so i tought that it would be usefull if I added this file here.
I also added a updated readme file for 2.2MS2
Greetz
Joost
This is an Alpha version of an intergrated helpdesk ticket support system for osCommerce. While the module is based on the latest CVS of osCommerce 2.2, it would be faitly easy to intergrate it into 2.1 or earlier versions of 2.2
Only basic Intergration has been completed at this stage. Full osC intergration will be completed in a future release, however the module will work seamlessly with osCommerce as is.
Unlike some other mods this module has been designed in such a way as to have minimal impact on the osC core files, which allows for easy upgrades as newer versions of the module are released.
Features include:
- Admin is alerted of new ticket submissions via email.
- Customer is sent a copy of lodged tickets via email with information on how to login and track the progress of their ticket.
- Admin and support staff can set ticket status to either New, On Hold or Completed.
- Custmores are alerted via email when a ticket is responded to.
- Customers and staff can re-open tickets and view closed tickets if necessary.
If you find this mod helpful feel free to make a donation via PayPal to the
"Save The Snowman Foundation" ....(info@snowtech.com.au)
If you find any bugs please report to info@snowtech.com.au - or via the Snowtech Script Development forums at http://forums.snowtech.com.au
Note: Contributions are used at own risk.
Some bugs, mods and suggestions...